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Guarantee

100% Satisfaction Guarantee on All ShoeStack Crates

At ShoeStack, we are committed to providing high-quality, durable shoe storage solutions that you can rely on. Our shoe storage crates are designed with care to ensure your valuable shoes are stored safely and stylishly.

We stand behind the quality of our products and want you to feel confident in your purchase. That’s why we offer a 100% Satisfaction Guarantee on every shoe storage crate from ShoeStack.

Our Guarantee to You

  • Premium Quality: Our shoe storage crates are crafted from durable, high-quality materials. We guarantee that they will meet your expectations in terms of design, durability, and functionality.
  • 30-Day Money-Back Guarantee: If you are not satisfied with your purchase, return it within 30 days for a full refund, no questions asked. Please note: All returns must be in unused and resell able condition with original packaging.
  • 1-Year Warranty: Each ShoeStack crate comes with a 1-year warranty against manufacturing defects. If you encounter any issues related to the quality of materials or workmanship, we will repair or replace your crate at no cost to you.
  • Lifetime Replacement Guarantee for Panels: Accidents happen, and we’re here to help! If any of your shoe storage crate panels are accidentally damaged, scratched, or broken, we offer a lifetime replacement guarantee for the panels. Simply cover the cost of shipping, packaging, and fulfilment, and we will send you replacement panels—so your ShoeStack crates always look as good as new.

How to Claim Your Guarantee

If you experience any issues or need to claim your guarantee, follow these simple steps:

  1. Contact Us: Email our customer service team at contact@shoestack.co.uk or call/WhatsApp +44 7561 770053 to initiate your request.
  2. Provide Proof of Purchase: Have your order number or receipt ready for verification.
  3. Return the Product (If Applicable): For returns under the 30-day money-back guarantee, the product must be in unused and resell able condition, including original packaging. We will provide a prepaid shipping label for the return.
  4. Accidental Damage Claims: For replacement panel requests due to accidental damage, provide a brief description of the damage and a photo if possible. You will be required to cover the cost of shipping, packaging, and fulfillment before we send out the replacement panels.
  5. Damaged Items During Shipping: If your ShoeStack crates arrive damaged due to shipping, please take a clear photo of the damaged panels and contact us immediately. Each panel has a number inscribed in the corner—please include this number in your message so we can quickly identify the panel and replace it free of charge.
  6. Receive Your Refund or Replacement: We will process refunds or send replacements within 7-10 business days after receiving the returned item or damage claim.

What Our Guarantee Covers

Our guarantee covers the following:

  • Defective Materials or Workmanship: If your ShoeStack crate shows defects in material or construction within one year of your purchase, we will repair or replace it for free.
  • Accidental Damage to Panels: If your crate panels are accidentally damaged, scratched, or broken, we will replace them for life—simply pay the cost of shipping, packaging, and fulfilment, and we’ll send you new panels.
  • Damaged Items During Shipping: If your crates arrive damaged in transit, we will replace the damaged panels free of charge. Please provide a photo of the damaged panel, along with the number inscribed on the corner for quick identification.

What Our Guarantee Doesn’t Cover

Please note that the following are not covered under our guarantee:

  • General Wear and Tear: Damage from regular wear and tear or improper use is not covered by our warranty.
  • Modified or Misused Products: Any crate that has been altered or used for purposes other than shoe storage will not be eligible for our warranty.

Guarantee Discretion

While we strive to ensure every customer has a positive experience, ShoeStack reserves the right to decline or limit claims made under this guarantee in cases of misuse or abuse of the policy. This guarantee is offered at our discretion, and we aim to balance customer satisfaction with fair and reasonable use of our guarantees.